Capture a baseline with a quick diagnostic scenario, then repeat a similar situation after several cycles. Look for improved choice quality, faster reasoning, and stronger justification during debriefs. Pair this with operational data, even if imperfect. When multiple signals align, skeptics turn into supporters, and small practice earns a seat beside training calendars and performance reviews.
Listen for language shifts: more precise risk naming, clearer customer intent recognition, and stronger contingency planning. Note when participants anticipate a second objection or proactively check a policy. These qualitative markers often appear before hard metrics move, indicating the capability is forming. Celebrate these micro-wins publicly so people notice their growth and keep practicing.